Delivery and Returns

Please read the terms carefully and ensure that you understand them fully before placing an order

Dispatch and Delivery

We only want the best for you so we only offer one type of delivery service with Royal Mail. Royal Mail Signed For 1st class aims to deliver your parcel the next working day and gives you the added benefits of, proof of delivery including a signature from the receiver, the ability to check on line or on your mobile to see when your item has been delivered.

Compensation may be payable in the event of loss or damage if proof of posting and evidence can be provided by Royal Mail. It is the buyers responsibility to carry out this claims process

If you are not in the United Kingdom please contact us at enquiries@thetowelcozy.co.uk to determine the shipping charge for your country and destination.

Cancellation and Returns

Our policy lasts 30 days. If 30 days have elapsed since your purchase, unfortunately we cannot offer you a refund or exchange. To be eligible for a return, your Towel Cozy Set must be unused and in the same condition that you received it. It must also be in the original packaging.

To start processing your return please email returns@thetowelcozy.co.uk with proof of purchase whilst also outlining your full name, date and method of purchase. Please state the reason for the return and we will respond accordingly. Please note that we may need photo evidence as part of your return process.

There are certain situations where only partial refunds are granted:

1. Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

2. Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If the return is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 14 working days.

Late or missing refunds (if applicable)

If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at refunds@thetowelcozy.co.uk.

Sale items (if applicable)

Only items sold at the recommended retail price may be refunded. Unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged upon receipt and before the client has used them. If you need to exchange it for the same item, send us an email to refunds@thetowelcozy.co.uk

Shipping

To return your product, you should mail your product to: The Towel Cozy Limited, RETURNS, 22 Alan Turing Road, Loughborough, LEICS, LE11 2NQ, United Kingdom. DO NOT ship your item unless you have ALREADY emailed us and had a response

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item with a value in excess of £50, you should consider using a trackable shipping service or purchasing shipping insurance. We are unable guarantee that we will receive your returned item.